Contact Center Assistant Sales Manager
Plainfield, IL Plainfield, IL Full-time Full-time Estimated:
$48.
5K - $61.
4K a year Estimated:
$48.
5K - $61.
4K a year SGE Marketing Services, an affiliate of Spring-Green Enterprises is hiring full-time, year-round Contact Center Assistant Sales Manager in Plainfield, IL.
This is a hybrid remote/onsite work arrangement after successful completion of onsite training.
We offer competitive pay, benefits including medical, dental, vision, life, and disability insurance, 401(k) participation, Flexible Spending Account (FSA) and paid holidays and vacation.
Spring Green has been providing lawn, pest, and tree care services for over 46 years through a network of company owned and franchised locations.
As an industry leader with locations in 25 states, we take our community and environmental responsibility seriously and are proud to help consumers enjoy their lawns and outdoor spaces.
At Spring Green, our culture supports team members' pursuits of professional and personal growth.
We work hard to create an atmosphere representative of our core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.
Summary Under the guidance of the Contact Center Sales Manager, the Contact Center Assistant Sales Manager helps oversee the Contact Center Sales staff and supports initiatives that build business for Spring Green Franchises.
The Contact Center Assistant Sales Manager is a subject matter expert in all aspects of the Sales Team's operational functions including inbound customer acquisition, outbound customer acquisition, upsell strategy, outbound property evaluation follow-up calls and property measurement collection.
Assists in the overall management of the Sales Contact Center operation by supporting inbound and outbound sales execution for Spring-Green's lawn care, tree care and pest control services while managing sales representative performance through established KPI's and metrics.
Essential Duties and Responsibilities Assists with managing a year-round staff of up to 10 contact center sales representatives in addition to the integration of a larger seasonal staff of contact center representatives each spring.
Provides daily direction and communication to CCSR's to ensure that inbound & outbound sales objectives are handled in a timely, efficient, effective, and knowledgeable manner contributing to sales and customer experience excellence as measured by predetermined performance metrics and key performance indicators.
Assists in overseeing and ensuring the successful execution of all outbound sales campaigns and initiatives.
In alignment with the Sales Manager, provides continual performance feedback and coaching to all year-round and seasonal sales team members.
Monitors sales, upsell, productivity and efficiency performance through recognition while addressing any areas needing improvement.
Oversee and interact both onsite and virtually with internal and outsourced sales teams.
Works with Training Team to assess the need for and facilitate training on products, services, processes, and technology for CCSR's.
Provides continual evaluation and improvement of processes and procedures that support the company and departmental standards, procedures, and strategic directives.
Responsible for suggesting methods to improve call center sales operations, efficiency, and sales performance to both internal and external customers.
Works with Sales Manager to optimize appropriate sales techniques, call scripts, and call handling strategies to help achieve performance goals, as well as create and deploy motivational and incentive programs for staff members.
Partners with Training & QA to ensure all training, knowledge, and QA documentation is correct and up-to-date, and accurately guides the use of technologies that are implemented in a consistent, reliable, and repeatable manner.
Works with WFM to identify opportunities for efficiency and productivity gains in the intra-day and weekly scheduling of CCSR's and makes recommendations for implementing staff adjustments as necessary.
Reviews management, employee, and customer feedback and adjusts continuously to improve performance.
Addresses disciplinary and/or performance improvement needs with staff members per company policy.
Adheres to all company policies and procedures and performs other duties as assigned.
As determined by management, regular and predictable on-site and/or online attendance is required for access to pertinent systems, data, supervision of staff, interaction with other personnel, vendors, and other business partners, as well as attendance at meetings and other event participation.
This is a hybrid position requiring approximately 50% onsite and 50% remote attendance (TBD by Management).
Supervisory Responsibilities Assists in supervising and monitoring a year-round staff of up to 10 contact center sales representatives and a fluctuating seasonal service staff of 10-30 contact center sales employees in accordance with the organization's policies and applicable laws.
Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Acts as a backup for other Contact Center Sales Manager as needed.
Education and/or Experience High school diploma or general education degree (GED) required; Some college course work in Business, Sales, Marketing, Communications, or related subject matter preferred.
Minimum Two or more years of sales and customer service/call center experience.
Minimum of two years of successful supervisory or managerial experience.
Certificates, Licenses, Registrations A valid Drivers' License with good driving record required for local travel for various meetings and/or training activities.
Equal Opportunity Employer We are an Equal Opportunity Employer welcoming candidates from all backgrounds and industries to apply.
We encourage personal and professional growth.
Come join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.
pJmiZOO5aU.
Estimated Salary: $20 to $28 per hour based on qualifications.
$48.
5K - $61.
4K a year Estimated:
$48.
5K - $61.
4K a year SGE Marketing Services, an affiliate of Spring-Green Enterprises is hiring full-time, year-round Contact Center Assistant Sales Manager in Plainfield, IL.
This is a hybrid remote/onsite work arrangement after successful completion of onsite training.
We offer competitive pay, benefits including medical, dental, vision, life, and disability insurance, 401(k) participation, Flexible Spending Account (FSA) and paid holidays and vacation.
Spring Green has been providing lawn, pest, and tree care services for over 46 years through a network of company owned and franchised locations.
As an industry leader with locations in 25 states, we take our community and environmental responsibility seriously and are proud to help consumers enjoy their lawns and outdoor spaces.
At Spring Green, our culture supports team members' pursuits of professional and personal growth.
We work hard to create an atmosphere representative of our core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.
Summary Under the guidance of the Contact Center Sales Manager, the Contact Center Assistant Sales Manager helps oversee the Contact Center Sales staff and supports initiatives that build business for Spring Green Franchises.
The Contact Center Assistant Sales Manager is a subject matter expert in all aspects of the Sales Team's operational functions including inbound customer acquisition, outbound customer acquisition, upsell strategy, outbound property evaluation follow-up calls and property measurement collection.
Assists in the overall management of the Sales Contact Center operation by supporting inbound and outbound sales execution for Spring-Green's lawn care, tree care and pest control services while managing sales representative performance through established KPI's and metrics.
Essential Duties and Responsibilities Assists with managing a year-round staff of up to 10 contact center sales representatives in addition to the integration of a larger seasonal staff of contact center representatives each spring.
Provides daily direction and communication to CCSR's to ensure that inbound & outbound sales objectives are handled in a timely, efficient, effective, and knowledgeable manner contributing to sales and customer experience excellence as measured by predetermined performance metrics and key performance indicators.
Assists in overseeing and ensuring the successful execution of all outbound sales campaigns and initiatives.
In alignment with the Sales Manager, provides continual performance feedback and coaching to all year-round and seasonal sales team members.
Monitors sales, upsell, productivity and efficiency performance through recognition while addressing any areas needing improvement.
Oversee and interact both onsite and virtually with internal and outsourced sales teams.
Works with Training Team to assess the need for and facilitate training on products, services, processes, and technology for CCSR's.
Provides continual evaluation and improvement of processes and procedures that support the company and departmental standards, procedures, and strategic directives.
Responsible for suggesting methods to improve call center sales operations, efficiency, and sales performance to both internal and external customers.
Works with Sales Manager to optimize appropriate sales techniques, call scripts, and call handling strategies to help achieve performance goals, as well as create and deploy motivational and incentive programs for staff members.
Partners with Training & QA to ensure all training, knowledge, and QA documentation is correct and up-to-date, and accurately guides the use of technologies that are implemented in a consistent, reliable, and repeatable manner.
Works with WFM to identify opportunities for efficiency and productivity gains in the intra-day and weekly scheduling of CCSR's and makes recommendations for implementing staff adjustments as necessary.
Reviews management, employee, and customer feedback and adjusts continuously to improve performance.
Addresses disciplinary and/or performance improvement needs with staff members per company policy.
Adheres to all company policies and procedures and performs other duties as assigned.
As determined by management, regular and predictable on-site and/or online attendance is required for access to pertinent systems, data, supervision of staff, interaction with other personnel, vendors, and other business partners, as well as attendance at meetings and other event participation.
This is a hybrid position requiring approximately 50% onsite and 50% remote attendance (TBD by Management).
Supervisory Responsibilities Assists in supervising and monitoring a year-round staff of up to 10 contact center sales representatives and a fluctuating seasonal service staff of 10-30 contact center sales employees in accordance with the organization's policies and applicable laws.
Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Acts as a backup for other Contact Center Sales Manager as needed.
Education and/or Experience High school diploma or general education degree (GED) required; Some college course work in Business, Sales, Marketing, Communications, or related subject matter preferred.
Minimum Two or more years of sales and customer service/call center experience.
Minimum of two years of successful supervisory or managerial experience.
Certificates, Licenses, Registrations A valid Drivers' License with good driving record required for local travel for various meetings and/or training activities.
Equal Opportunity Employer We are an Equal Opportunity Employer welcoming candidates from all backgrounds and industries to apply.
We encourage personal and professional growth.
Come join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.
pJmiZOO5aU.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
